Water Feature World

Replacement of pond installation without any quibble or complaint

Not really the most suitable category for a company that manufactures and installs water features. I purchased a pond and waterfall from WFW's extensive range several months ago. A couple of weeks ago some damage to the pond became evident and I took up the matter with the manufacturer. I did not request a replacement, but initially contacted them to simply seek advice on the problem. Without any discussion or argument, they offered to replace the entire installation, which they did within 2 weeks of me raising the problem with them. I think this is commendable and think that many other manufacturers and service suppliers could learn from this level of service.