QUESTIONABLE QUALITY OF PUMPS

We have spent an inordinate amount of money with Waterhouse over the last 1 ½ years and we don’t even have a large pond and we are told by their staff that people only replace their impellers every 10 years! Our pond is small and the filter is cleaned regularly and to be clear, our gardener does not touch the pump at all! The pump is on surge protection, has a net covering the filter inlet to reduce debris intake and contains no fish. Sequence of Events : 08 March 2024 Purchased 5000/hr Pump R3 415.00 Over the period of 17 months the following expenses were incurred (All at additional costs) : • Broken Impeller replaced • Replaced Filters (x2) • Replaced Filter housing • Replaced Impeller Cover • Replaced Impeller AGAIN! • Turbulence in water, told hole in Pump Casing - Useless 14 October 2025 Purchased New Pump R2 800.00 • Shattered impeller (in 1 week!) • Installed recovered Impeller from previous pump • Turbulence in the water …… Pump completely burnt out a and in pieces in the pond within 2 weeks. Assistance/trouble shooting was requested from Chelcea and the response was an invoice for a call out fee. A letter sent via email to the CEO was never acknowledged, the same letter sent via Whatsapp - never read DO NOT USE WATERHOUSE PUMPS - They have no intention of maintaining honest client relationships and the products they sell are definitely substandard and the guarantees/warranty they offer mean absolutely NOTHING!