POOR AND FALSELY REPRESENTED ACCOMMODATION

I made a booking for accommodation for my daughter to stay for two nights, the booking was done via Bookings.com when she left on the day to drive there which is 500 km from her home to play in a golf tournament she was redirected to another address. At the redirected address she found the accommodation to be in a very poor and not safe area and the accommodation did not even look like the pictures presented by bookins.com.

I phoned the accommodation and the manager/owner answered and told me it is the way it is they are not responsible for Booking.com listing as they have other houses and accommodation, they can decide where to house the client and if we expect better accommodation then what is offered then we must Paymore. he told me to cancel the booking and he will refund my money, but the problem is that Bookins.com retain R400 for a cancellation fee. Bookins.com should remove this lister from their site as I think it will be an embarrassment for them.

I book on a regular basis accommodation via Bookings.com and cannot understand they can possibly retain a cancellation fee for such poor accommodation.