Extremely dissatisfied angry and appalled by Meteo east education district!!!!

I am absolutely dissatisfied and dissapoint to my core!!! I've been to Metro east education district in Kuilsrivier on Friday 6 March 2020, I needed to hand in my registration form to rewrite my matric in Nov 2020,I specifically asked thr receptionist to check if everything is filled in right and If all documents required was fine, she told me I need a proof of address, I told her it was not stated in the email I received form DBE when I enquired what was needed, she then told me, but it is pasted here on our wall!!! This upset me because how can you tell me that? I'm already here, this should have been stated on the email and registration form. I told her I'll return on monday 9 March 2020 I was there now and now she tells me, I have to make copy of my last matric results and have it certified again!! But it is certified and it was given to me like that by thr DBE I told her I specifically asked to check everything on friday, to which she only mentioned the proof of address, so now that I brought that, she tells me this new story! Wow she didn't even apologize nothing basically chucked me out and went on with her work!! Wow is this the kind of people that our government employ? I am appalled and very heartbroken! I just want to get my matric is that too much to ask for? I have driven out R300 petrol just to be turned away for the second time!