Non payment

My partner and I were hospitalised after a break in incident, we suffered some gun shots, ended up in hospital. My partner was admitted as a trauma patient, after I had paid cash some of the amount at casualty for her to be assisted whilst waiting for medication authorisation. The scheme promised to refund the amount paid, I submitted all requested documentation, 3 months later they have not paid and keep on empty promises. The surgery performed to my wife was also not paid by the medical, amount is overdue and the practice has handed the case to lawyers. I’m fed up with WCMAS