AYANA - Clothing | South Africa

"I have been a loyal customer at AYANA for a long time, but my experience at the South Gate Branch yesterday was incredibly disappointing and frankly, insulting. I went in ready to purchase two pairs of shoes, which aren't cheap items, and was told I had to pay an extra R5 for a paper bag to put my purchases in.

Charging for a bag when someone is spending hundreds of rands on merchandise is absolutely ridiculous. It feels like a petty money grab and a terrible way to treat customers. It’s not about the R5, it’s about the principle. You don't nickel-and-dime the customers who are keeping your business open. If you are going to implement such a policy, at least have a cheap plastic option or be transparent about it before someone queues up. I will definitely think twice before shopping here again. Sort out your service level."