Ayana failed delivery and delayed refund.

I placed an order with Ayana on 4 March. I received a delivery notification, followed by another message on 5 March stating that delivery could not be completed. Despite this, the tracking later showed the order as “delivered,” although I never received the parcel.

I contacted support and was told the issue would be escalated and resolved within 24 working hours. This did not happen.

After multiple follow-ups, I was informed that a refund would be processed. That was over 2 weeks ago, and I still have not received my refund. I was also recently promised a callback, which did not happen.

The communication throughout has been vague and inconsistent, with repeated references to “escalations” but no accountability, no timelines being honoured, and no actual resolution.

At this point, I do not want the order anymore. I am only requesting a full refund, which has already been promised but not fulfilled.

If I do not receive my refund, I will escalate this matter further. I will also not be purchasing from Ayana again, whether online or in-store.