Zero stars if I could

I wish there was a zero-star option. The customer service is absolutely horrible. If only I had checked the reviews first. I placed my order in late November and requested a refund on December 4th. They responded saying the case had been logged… and then went completely silent. I followed up again on January 3rd. This time, they sent a generic email that didn’t address my refund request at all. Instead, it rambled on about a “technical issue in the warehouse” and why they couldn’t get my order to me sooner — which had nothing to do with my return inquiry. It’s now February 20th. I even DM’d them on Instagram on February 11th with screenshots of the entire useless email trail. They asked for my order number — and after I sent it, they disappeared again. This is beyond ***********. The customer service is *******, unprofessional, and completely unacceptable. And honestly? That dress isn’t even worth this hassle