SN
Sne N
Active since Sep 2020
4
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Reviews
4 reviews2 months ago
Zero stars if I could
I wish there was a zero-star option. The customer service is absolutely horrible. If only I had checked the reviews first. I placed my order in late November and requested a refund on December 4th. They responded saying the case had been logged… and then went completely silent. I followed up again on January 3rd. This time, they sent a generic email that didn’t address my refund request at all. Instead, it rambled on about a “technical issue in the warehouse” and why they couldn’t get my order to me sooner — which had nothing to do with my return inquiry. It’s now February 20th. I even DM’d them on Instagram on February 11th with screenshots of the entire useless email trail. They asked for my order number — and after I sent it, they disappeared again. This is beyond ***********. The customer service is *******, unprofessional, and completely unacceptable. And honestly? That dress isn’t even worth this hassle
53 replies
20 months ago
Bad Customer Service
I have had to deactivate my account with Rain because their router randomly stopped working. When I called them up they said I should pay for that even if it wasn’t my fault. I reactivated my account a month after, on July 28th, and was told to pay R1. I was under the impression that they deducted the money on the first of every month, as usual. I’m only finding out today that they didn’t take the money, and they are now double charging me. I just called in a couple of minutes ago, the representative hung up on me when I asked why didn’t they take the funds, after he told me it was prorated charges. It is unfair for them to not take the money when it’s there, only to double charge me a month later when I least expect it. Not to mention that I was so swamped last month I didn’t even notice that they didn’t charge me.
159 replies
51 months ago
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I tried to call FNB this morning so I can find out why I have so many 'megtape unpaid' charges on my acc (and I still need that resolved by the way) but no one seemed to know what they were doing. I spent almost 30 min on the call and I got no help at all. They kept transferring me to all the wrong departments and finally when I was on the "right department" , the agent asked for my ID and said she was going to send a message to my banking app and I need to approve it , which she did not send and when I told her I'm on the app and there is no message, she then went silent and I kept saying 'hello' until I was fed up and hung up. It was such a frustrating experience and she did not even bother to call me back. I know for a fact that it was not a coincidence, you could tell by her tone of voice that she was not keen to assist me at all and she was very petronizing. Her pace was very fast when she came through to the call and told me what the other agent told her while I was waiting on the line to be transferred. She asked for my ID, and when I gave her my ID no. rushing, she then slowed down, calling the numbers slowly like she's talking to a dumb-slow kid, such a typical call center agent! I always avoid call the call centers in SA because the customer service is VERY POOR, it's ridiculous. Those FNB agents that I spoke with today are very incompetent, it's such a joke! I still need someone to EXPLAIN TO ME WHY I HAVE THE MEGTAPE UNPAID CHARGES ON MY ACC WHICH I'LL BE GETTING RID OFF VERY SOON. This is crazy!
53 replies
67 months ago
Fraudulent Billing
I’m literally at the point where I’m considering to even change my bank because to get things resolved with Cell C is just IMPOSSIBLE. First of all, their customer service representatives have ZERO customer service skills, most don’t even know what common courtesy is , and just never get anything done! They’ve provide me with incorrect/ different information almost all the time when I call in regarding my contract, the frustration!! I took a contract with them a couple of years ago and somewhere down the line I lost my phone. I called them and reported and I understood as well that I will still be charged as per agreement. They continued billing me even after my contract ended with them and I called them, and then I was told I was suppose to call them and cancel the contract, which I don’t understand but anyway it’s whatever, fine. Now even after I called them and canceled 2 months ago, they still billing me. You’ll are taking it too far and got to stop. Again, I have to dispute that debit order. Your billing system shouldn’t be even a thing.
53 replies
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1 Star
4 (100%)