Dont us We Park You Fly - Risky and dangerous and very expensive

I used We Park You Fly in April 2025—my third time using their service. The first two experiences were acceptable and went as expected. However, this time was entirely different. The company was two hours late returning my vehicle to the airport. Initially, they claimed a tyre had blown out. When the car was finally delivered, they changed their story, stating they had hit a pothole, but that the only damage was to the tyre, and they had replaced this with the spare wheel. I took them at their word. Unfortunately, I soon discovered the impact had caused far more serious damage. The rim was broken and had to be repaired before the tyre—damaged beyond repair—could be replaced. Worse still, the collision forced the shock absorber through its mounting and up against the bonnet. As a result, the shock absorber, its mounting, the link rod, and the lower control arm all required replacement. The total cost of the repairs was just under R10,000. More disturbing than the damage was the company’s response. We Park You Fly ignored multiple attempts to contact them until I threatened legal action. Only then did the owner call and email me, admit fault, and promise full reimbur*****t. That promise was never fulfilled.

I have since handed the matter over to my attorney and will pursue both civil and ******** proceedings. I strongly advise against using this company. While some experiences and reviews may appear satisfactory, the volume and nature of negative reviews suggest this is more a matter of luck than design. The reckless handling of my vehicle, their attempt to downplay serious damage, and their willingness to let me drive away in a dangerously compromised car reflect a profound lack of professionalism and integrity. We Park You Fly has demonstrated that it cannot be trusted with the responsibility its service demands.