NEVER AGAIN!

DO NOT USE THIS COMPANY! You have been warned! Plenty of reviews on Parkvia, most of them excellent. I can only think they're mostly ****. We booked and paid 50% via Parkvia and got confirmation from them. The day before we left we whatsapped the company inquiring about balance of payment and how we'd recognize them at the airport. We got no reply. We phoned, no answer. 3rd call we were told they would recognize our car/registration. By now we're concerned, but deposit had been paid. On arrival at the airport, no one was there to meet us. We did manage to get through to them they after the 3rd go and we're told the guy 'had been there all the time' dropping off other cars. The driver said there was 'no record of our booking'. By now it was too late to find and alternative so we let it go with reluctance. We messaged them the day before our return to confirm, and they rep**** saying they'd be there to meet us. On our arrival home, after 24 hours traveling, 19 of them in the air - no car. We walked up and down, no car. We managed to get through to them. First call - 'I'll phone my drivers and come back to you'. ,we were put on hold for several minutes we hung up, called back, went to voice mail. 3rd call we're told ' they took the wrong car, it's the same as yours with two digits different in the registration, I'm sending the right one now it'll take about 10 minutes. 30 minutes later it eventually arrived. The driver gave us a R90 discount because the car hadn't been washed. My husband vented to him, he said he was only the driver, but he did take a photo of our WhatsApps to them and their replies. Shocking service after a long, tiring trip.