Formal Complaint & Demand for Resolution: Negligent Contractor Management Causing Prolonged Internet Loss

I am writing to formally complain about the complete failure of Wetrade Property’s management at Cavendish Suites to oversee contractor work, which has left me without a working internet connection since the afternoon of Thursday, 4 December 2025.

Summary of the Incident On the stated date, contractors were on-site performing work, reportedly for the tenant in Unit 9. This work directly disrupted the essential internet infrastructure servicing my unit. Despite your initial communication denying any knowledge of this work, it has been confirmed that the contractors were liaising with another resident. The critical failure lies in Wetrade Property’s lack of oversight: contractors were allowed to operate on common property and building infrastructure without prior notice to all residents and without proper supervision, resulting in damage to my service.

Your Management's Failure & Impact

Negligent Contractor Oversight: Allowing unauthorized or uncommunicated work that damaged essential services is a severe breach of your management duty. Your initial denial, while the work was actively happening, caused critical delays in identifying the responsible party.

Inadequate Communication & Resolution: Your updates have been sporadic and non-committal. While you communicated with the owner of Unit 9, I, the directly impacted tenant, was left for days without a clear path to resolution, having to chase updates myself.

Tangible Financial & Professional Harm: As a remote worker, my internet is my office. This 4+ day outage has forced me to purchase excessive mobile data (estimated cost: R500 - R1,000) and has resulted in significant lost productive work hours (estimated value: R1,500+). It has jeopardized client deadlines and my professional reputation.

My Demands I hold Wetrade Property directly accountable for permitting the situation that caused this damage and for the subsequent inadequate response. I demand the following:

Immediate Advocacy: You must immediately and forcefully liaise with Octotel and the owner of Unit 9 to guarantee an Octotel technician is on-site within 24 hours to permanently restore my connection.

Financial Reimbur*****t: Wetrade Property must reimburse me for the proven costs of mobile data purchased due to this outage caused by mismanaged site work.

Policy Change: You must provide a written assurance that a formal policy will be implemented requiring advance written notice to all residents for any contractor work on common infrastructure, with clear accountability for damages.

The negligence displayed in this matter is unacceptable. Should I not receive a commitment to these demands and see tangible action to restore my service by close of business tomorrow, 9 December 2024, I will have no choice but to escalate this complaint to the Property Practitioners Regulatory Authority (PPRA), the National Consumer Commission.