SICK OF BROKERS THAT CANT DELIVER!! BROKER FEE FOR WHAT????

I would like to have the matter clarified. My claim was registered with my broker. The call was made to register the claim and a guy by the name of Kyle advised that the person who will be handling the claim is Muhammed Essop.

Muhammed's service is appalling to be exact. My knowledge of a broker is that an insurance broker is a professional who offers, negotiates, and sells policies. He acts as intermediary between insurers and customers and receives compensation.

By the way my claim was repudiated based on the fact that Muhammed Essop failed to understand my reason for claiming. I am in the process of disputing the claim but that is not the reason for my complaint. Muhammed Essop has not once contacted me, my attorney had to contact him on a daily basis.

I would like Wealth Solutions Capital Brokers to know that I am terminating my contract with them due to the fact that their staff has no empathy nor transparency towards their clients. If you receive a broker fee on a monthly basis from me , aren't you suppose to GIVE ME SERVICE???

I request that you refund me all the broker fees you've received from me. I was a loyal and honest client for years and this is the service and treatment that I received when I lodged my first claim.

And lastly please train your staff to treat clients equally because the day my attorney called for feedback Muhammed Essop was pleased to inform her that the claim has been repudiated. I think he was happy to get rid of us by supplying the rejection letter.

My honest opinion is that I might be a foreigner but I am an educated foreigner and I deserve the service that I pay for!!!