WeAreEgg breach of refund policy

I returned a cash payment item that did not fit and was given the run around about my refund due to the store not having cash. The eventual “solution” provided by someone named ***hmea was giving me the email address of their finance manager, Malcom who she said was standing by to make the payment. I emailed him and have not received an acknowledgment for the two emails I have sent.

Not only is the store going against their finance policy making me chase my refund with their store when I should be paid through my original payment method, I was made to believe that if I send my refund will be processed urgently. My request for a POP was ignored.