Urgent issue with Payment Allocation - Help Needed!

Dear Vuma/Web Africa,

I am extremely frustrated and need urgent assistance. I made a payment on the 4th of November, and despite countless follow-ups, you have continuously stated that the payment has not been received. However, my bank statements clearly show that the payment was processed successfully.

I have been following up on this issue daily with no resolution, and it feels as though my situation is being completely ignored. As I work from home, I rely on these services to stay connected.

On Tuesday, 26th November, I spoke with Sune Jason, who confirmed the payment was approved and mentioned it could take up to 10 days to be allocated. However, today is already the 2nd of December, and the payment still hasn’t been allocated. I am now left wondering if I need to wait another month for this to be resolved.

Additionally, I am now speaking with Anele M, who informs me that the payment I made last month was for November, and I am being told I need to pay again for December. This is incredibly frustrating, especially since I haven’t even used the service during that payment period, and I am receiving conflicting information from your agents.

Can someone please clarify what is happening and resolve this issue as soon as possible?

Thank you.