Uninterested, uncaring and too lazy to respond to customers

Contacted their website about a gas braai. I filled in the enquiry form and heard nothing from them after a week. Then I sent an email to their support email address. They read it (I requested a read receipt) but they still didn't respond. Then I phoned them direct. One of those cheap sounding American accents said "extension Q111 is unavailable". How incredibly useless. Not just uninterested staff who don't want to do their job, but absentee management who aren't running their business. You will see none of the complaints below have received a response from them. Tells it all !