Active since Jan 2016
7
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0
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Reviews
7 reviews18 months ago
********, Cheated and **********.
I paid for my Mercedes online to be delivered to Cape Town. It arrived in Cape Town during the daytime but they waited 2 hours and only delivered it to me after dark. The next morning I discovered it was 2 years older than advertised, had a different spec (no Satnav), had been in a front and rear end collision with a home made paint job, all body panels misaligned, the driver had had an accident during delivery from JHB and half torn off the front fender, the rear fender was from a different model car and had been melted by the exhaust on the way down. They refused to refund me and I litigated for over 5 years. Finally won the case and got a court order instructing them to collect the car and refund me with costs. They ignored the court order and the Sheriff went to seize assets from them. However, they said all the cars were on consignment and they didn't own any of them. Next the Sheriff went to attach money from their bank account but it was empty. The car is still lying on my lawn. They never sent me registration papers so I can't even sell it. My advice to everyone, don't go anywhere near these people and don't believe any phony positive reviews. Deal with them at your peril.
0 replies
35 months ago
Printers sold with no parts support
I took my HP Smart Tank 670 to Ensure for repair. They said it cannot be repaired as no parts are available (or ever will be) for this printer. Yet is was only launched at the end of 2021 and Takealot and most other outlets are still selling them today. Can I believe Ensure ? Would HP do this ?
0 replies
41 months ago
Uninterested, uncaring and too lazy to respond to customers
Contacted their website about a gas braai. I filled in the enquiry form and heard nothing from them after a week. Then I sent an email to their support email address. They read it (I requested a read receipt) but they still didn't respond. Then I phoned them direct. One of those cheap sounding American accents said "extension Q111 is unavailable". How incredibly useless. Not just uninterested staff who don't want to do their job, but absentee management who aren't running their business. You will see none of the complaints below have received a response from them. Tells it all !
0 replies
52 months ago
Polite but Useless. Only care about sales but not support !
I took my R8000 monitor into their authorised repair centre in Cape Town (Liptronics) for a small fault. A few days later they had a fire and it was completely destroyed. Liptronics were not interested and refused to recompense me. I tried numerous times to raise this with Samsung. Always polite but never returned calls, never offered to help. Just always said "we'll get back to you" and never did. Polite but useless. I will never buy Samsung products again as there is no service or support in the Western Cape and Samsung doesn't care. Just check out the reviews for Liptronics and you will see what I mean.
106 replies
52 months ago
Destroyed my monitor in a fire and refused to recompense me !
I took my R8000 Samsung monitor into Liptronics for an evaluation as there was a small aberration at the bottom of the screen I paid R250 to get a report and a quote to fix this. A couple of days later they had a fire and told me my monitor was completely destroyed. The owner/manager, Neels categorically refused to refund me either the cost of the monitor or the fee for the report which I never got. Numerous phone calls and emails but Neels was not interested at all. Disgusting service. How can a man like this be in charge of Samsung's only repair center in Cape Town ? No concept of customer service. He just couldn't care less. Look at all the past reviews on this site. They all say the same about Liptronics. How can Samsung allow Neels to trash their reputation in Cape Town. I don't know what they are thinking.
0 replies
91 months ago
The customer is always wrong
I spent R340,000 with them. The doors and windows were installed ok but the problems came when it was time to remove the plastic. It is now 6 weeks since I requested this to be done and despite 5 short visits, it is still not complete. It seems they are moving from job to job and it never gets completed. Where they have torn tape off the frame it has ripped off plaster in many places. It also seems the fixed panels had plastic on before fitting into the frame. We can't get this off as there is always a frayed edge of plastic hanging down. They have an attitude that comes across as "the customer is always wrong". When they talk to you they act like they are doing you a big favour. After my latest request to have these issues resolved, the manager sent me an email as follows "Inside is not to be finished by ambassador. Ambassador service team members can not confirm when they will be back on site. I will have a look at when I have time available to meet with you this week on site". So after 6 weeks they don't know when they will be back and they now say they will not remove plastic and tape from the inside of the windows ! So with windows up to 5.5 metres tall and at the age of 71, I must either go up the ladder myself or pay another company to finish their work. Disgraceful !
0 replies
122 months ago
Rude employee!!!!
The service at the store is extremely unacceptable. When asking for assistance, all you get is rudeness and sarcasm. I had to ask to be assisted by a different person as the person who was supposed to be helping me with phone contract information was too rude. While I was in the store I witnessed another customer complaining about the same man saying that he had been rude and unhelpful and as a result of this he would be migrating to CELL C. This man along with others at other vodacom branches are the reason I will be changing networks!! The service at Vodacom is never pleasing.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)