Bad services received from SAINT GOBAIN and Al's hardware

Another review for WEBER SAINT GOBAIN and Al's hardware.. After buying tiles ,cement ,bonding liquid from Al's hardware. I had to remove the tiles because the cement was faulty..Al's hardware manager said they would not refund me..they logged a complaint to the cement manufacturer(SAINT GOBAIN)..they sent out a consultant to take samples of the cement to take for testing.. 2weeks later still waiting for the results of the tests..Thanbang Mokoena the consultant .not happy with he's service..I have to phone him ..he does not phone me to keep me updated..2 days ago he told me we will have he results on Friday witch is today..we have been waiting the whole day for he's phone call and now he's quite again..we've been treat very bad by Thabang mokoena and the staff of saint gobain..BAD BAD BAD bad customer service..we've been treated like beggers for the past 2weeks..and not paying customers who lost their money because we were sold fault/fake cement.