The Wedding Warehouse-over promise and under deliver

The decor that was provided for our wedding reception was beautiful but the flowers were below standard and not even what we ordered! The chapel decor was poor. My overall experience with The Wedding Party was not a good one. During the planning of our wedding everything seemed to be going well and my wedding coordinator who also happens to be the owner (Louis) said all the right things and I even arranged a meeting just before the function to make sure they knew exactly what we wanted. A week before the wedding, I was told that they can't provide the chairs I had paid for cos the previous client had not returned them, they tried to get them back this was not a huge issue as I just used the venue's chairs. I had to fight with them for 4 months just to get my refund for the chairs! There were just excuses and empty promises. Our flowers were the main issue-although we realise that they use whatever is in season they were completely different to the ones we ordered and some were not fresh. This includes the centerpieces for the tables and even the bouquets. The bouquets were not the right colour and I did not even use mine for the photos as it was really not nice! The decor in the chapel was the worst-an after thought. I asked for green leaves (eucalyptus) to be scattered on either side of the aisle and they were barely visible, my husband had to ask for more and because they weren't prepared had to use left over leaves from the roses. There were supposed to be lanterns which were not there. And the flowers from the main table that was placed inside the church were really not much to look at. My wedding coordinator was not even present on my wedding day to make sure that everything was set up correctly and as discussed and my husband had to show the lady how to do her job eventhough this was discussed in great detail beforehand. When I asked Louis about it after the wedding he said he is sorry he was "sick". Same excuse I got while waiting for my refund for 4 months after the wedding. As nice as the staff may seem at The Wedding Party, they are filled with empty promises and you will only be disappointed.