Offers accepted with no further communication

Really disappointed in the service I received at Weelee. On the first day everything was great, got an offer from a "Trusted Dealer" and accepted the offer. Was told the dealer would contact me and he never did. The person at Weelee assisting wasnt much help either and nonchalantly just said looks like the dealer isnt going to respond. An entire week of finding a buyer for my vehicle was wasted. If this is a trusted process I dont want to know what the alternative looks like. Afterwards, the consultant just send a generic message (even forgets to put my name and surname in) to say they havent found a buyer. Really bad service as a 1st time use. No enthusiasm from the consultant either and had to keep following up myself as to what the situation was.