ME
Minette E
Active since Dec 2018
14
Reviews
0
Industries
Reviews
14 reviews2 weeks ago
Offers accepted with no further communication
Really disappointed in the service I received at Weelee. On the first day everything was great, got an offer from a "Trusted Dealer" and accepted the offer. Was told the dealer would contact me and he never did. The person at Weelee assisting wasnt much help either and nonchalantly just said looks like the dealer isnt going to respond. An entire week of finding a buyer for my vehicle was wasted. If this is a trusted process I dont want to know what the alternative looks like. Afterwards, the consultant just send a generic message (even forgets to put my name and surname in) to say they havent found a buyer. Really bad service as a 1st time use. No enthusiasm from the consultant either and had to keep following up myself as to what the situation was.
14 replies
41 months ago
Lies and empty promises
We were promised by the sales consultant that we would have internet on the 1st of Jan 2023. All that needs to happen is our previous ISP needs to release the line then its immediate… Nope its not. Our line was released in the 31st already and we still do not have internet. Their whatsapp team SUCKS! They take hours to respond and when they do they have an excuse of it takes up to 5 days, then another consultant will say it takes 7-14 WORKING DAYS. Absolutely pathetic, they lie to get your business, but then dont deliver on their promises. I really wish we had stayed with our pevious ISP, atleast they had customer service
0 replies
48 months ago
Trystan Dunbar is amazing!
Really happy with the service from Trystan Dunbar. He didn't waste my time, he was friendly and got to the point and even managed to decrease my premium.
160 replies
51 months ago
Do they do their checks?
Just got sms’s about OTP’s and saying my loan has been approved. I have never applied for a loan with Atlas Finance and today was the first time that I actually heard of them. Tried phoning and no answer. Now I am worried that my identity has been stolen and used to take out a loan. How can I actually get in contact with you?
71 replies
68 months ago
Standarc Bank 'It can't be"
Really unhappy and actually heartbroken by Standard Bank. When we started looking at homes, we were told by our bond originator that we would qualify for a home loan which includes costs. (We are also first time home-buyers) So we went ahead, made an offer of R1.85m. Standard bank came back very quickly giving us 100% bond, but no costs. We were then told by Standard Bank that we do not qualify for a cost inclusive home loan because the purchase price is above R1.8m. We then spoke to our agent and the sellers and we the agreed on a price of R1.71m, which is below the R1.8m supposed criteria that standard bank has. The entire loan, including costs would have come in at less than we originally wanted, but still Standard Bank came back saying no to costs. No one can tell me the criteria to get an inclusive home loan. We even said to Standard Bank we would take all of our business to them, but still they did not want to help. Really disappointed and the entire situation makes no sense. No advice and no one willing to take a 2nd look
213 replies
70 months ago
MTN is a bunch of liars
I have had so many issues with cancelling this contract of mine. After getting ridiculous termination fees, which no one can explain to me, I decided to wait for my contract to run out, which was yesterday 28 July 2020. I was told it would take 2 - 24 hours for my sim to go over on to prepaid. I was told this by more than one person. More than 24 hours later, I phone and now the lady says because of the 'new system' it now takes 2 - 72 hours to cancel, on the old system it used to be 2 - 24 hours. How absolutely ridiculous is that. So first of all they lie to you about how long it takes. I do not understand how a new system can be so damn useless. How do you go on to new system which actually put you behind????? So now they have escalated my query, and guess what, it will take another 2 to 48 hours to cancel. So all in all even after escalation it takes 2 to 72 hours. I will forever make sure no one I know will ever get themselves an mtn contract. It is never worth all this ****!
0 replies
71 months ago
So glad my contract is coming to an end
I have honestly had it with MTN. I have been trying to upgrade for months now, but there is never any stock. I then decided let me give it one last try so over the weekend I went to 4 different iStores and 5 different MTN's and no one had stock. As you know MTN is on a 'new system' so iStore can also only give you a handset that has been provided to them by MTN. With no luck, I then ask to settle my contract early. Keep in mind my contract ends 28/07/2020. So a week early. I need a new phone urgently and that is why I wanted to settle my account early. The Lady comes back and says to me I will have to pay R1750.50 for penalties. Keep in mind my monthly payment is roughly R580. You are charging me almost R1200 in penalties because I want to settle my account a week early??? My fiance settled his Vodacom account a month early and he did not have this nonsense. The best part is about 3 months ago when I also just enquired about what it would cost to terminate my contract, the amount given to me 3 months ago, which included the outstanding amount of the device, was LESS than what they gave me for wanting to settle a week early. I was considering staying with MTN, because I was not really looking forward to go through the hassle of having to apply for a new contract etc, but I will never ever ever go back to MTN. I cannot wait for this week to be done with because they are utterly useless. It also took me a week to get hold of someone who could help me, because they do not phone you back. While standing in the front of the queue at MTN in Centurion Mall, I had to wait 25 minutes for the guy to wash the floor before he attempted to help me. No other people left the store and no one else went in, so Covid could not even be used as an excuse. Absolutely pathetic.
142 replies
77 months ago
Sharing personal details with other clients
After writing a glowing review for Capitec just last week, I feel like has to retract the entire thing. On Saturday I received an sms stating that some money was transferred into my account, which I knew was not for me, but from previous experience the bank would just reverse the amount, so I left it. Then Saturday night at 11pm a lady phones me from an unknown number, demanding I pay over the money to her account now. When I asked her where she got my number from she said from Capitec. So I told the lady sorry, but the bank will reverse the money and she will receive it, I can't do anything. Immediately after the call I get on to the app and send Capitec a message, I see they finally reversed the money but has still not been in contact with me. I want to know, is it standard practice for Capitec to give clients personal details to other clients? Please do not phone me, send me emails as I would like every response in writing.
158 replies
77 months ago
Great service
I had to go into Capitec Bank to change some stuff on my account and went to the branch at Kyalami Corner, I was in there for 5 minutes. The lady immediately knew what to do and was so friendly and helpful. I have definitely always had the best service at a branch from Capitec, much better than all the other banks I have been in.
79 replies
78 months ago
Early debit order
I am not going to even try to contact wesbank's customer service or complaints line since I have had no luck with that in the past anyways. This morning I get an sms from my bank stating the debit order for my vehicle tried to go off my account but was returned due to insufficient funds. Its the 24th... I did not receive ANY notification from Wesbank saying they will deduct the payment earlier. I do not care that tomorrow is a holiday. If that's the case you take the payment later, not earlier! I have stated that I get paid on he 25th of every month, its hasn't changed in the last month!!!. Why would wesbank suddenly think that now its okay to make a debit order go off a day early? Because everyone is on holiday? Well I am not and I am working and I only get paid today so the money will be in my account by tomorrow and as usual wesbank only takes off the debit order on the 25th!!!! No notification! This is unacceptable!! Now I face charges which I refuse to pay!! Fix this. Please!
158 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (78.57142857142857%)