What is Atlas Finance's biggest strength?

Atlas Finance's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers consistently name specific consultants such as Rowshell, Priyanca, Nompilo, Simran, and Talieta as exceptional. Staff are described as patient, professional, empathetic, and willing to go above and beyond.

What are the most common complaints about Atlas Finance?

The most common complaint about Atlas Finance, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. A recurring and severe pattern of credit bureau records not being updated after settlement. Customers report months of ignored requests, false arrears listings damaging credit scores, and threats of legal action from Atlas despite accounts being paid.

How does Atlas Finance compare to other Loans & Credit companies?

Atlas Finance ranks #21 in Loans & Credit on Hellopeter with an overall AI Score of 2.9 out of 5, compared to the industry average of 2.8. Its strongest theme is Service & Guidance at 4.4; its weakest is Trust & Compliance at 1.3. Best-in-class for Loans & Credit is FDC Group (4.8). How is the AI Score calculated? →

Is Atlas Finance trustworthy?

Atlas Finance has a TrustIndex of 0 out of 10 on Hellopeter, based on 211 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 9 hours 59 min. Hellopeter has tracked Atlas Finance across 1 015 total reviews. How is the TrustIndex calculated? →

Atlas Finance Reviews | 3.2 stars

Rated in:

Financial Services2.9 Loans & Credit2.7

Scores reflect the Overall AI Score for each category

AI Review Summary

Based on recent customer reviews, Atlas Finance presents a sharply polarised customer experience. The business is celebrated for exceptional individual consultants who deliver personalised, empathetic service, particularly across its call centre and branch network. However, a deeply concerning pattern of credit bureau update failures, unauthorised debits, and communication breakdowns significantly undermines customer trust and financial wellbeing, dragging overall scores down despite strong frontline staff performance.

Top Strengths:

•Customer Service & Professional Guidance: Customers consistently name specific consultants such as Rowshell, Priyanca, Nompilo, Simran, and Talieta as exceptional. Staff are described as patient, professional, empathetic, and willing to go above and beyond.

Service Quality Ratings

MetricScoreIndustry AvgBest in Class

Service & Guidance

4.4

3.34.9 (FDC Group)

Communication

Performance(last 12 months):

0Trustindex Rating

#21Ranked In Loans & Credit

16h 22mReply Time

3 NPSLikely

Replied to 90% of negative reviews

Reply time on negative reviews: 9 hours 59 min

TrustIndex

Ranking

#21

in Loans & Credit

Avg Reply

16h 22m

NPS Score

Recommended: Likely

Replied to 90% of negative reviews

Reply time on negative reviews: 9 hours 59 min

Review Distribution

3.2|211 Reviews

May '25 - Apr '26

5(54%)

4(0.5%)

3(1.5%)

2(0.5%)

1(43.6%)

5(54%)

4(0.5%)

3(1.5%)

2(0.5%)

1(43.6%)

Recent reviews (211)

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Popular mentions

credit bureau paid up excellent service above beyond debit order no response friendly helpful extra mile credit score quick efficient

Nokuthula M

1 reviews | Active since Jan 2020

19 Mar 2026, 08:46

Excellent service

I would like to say thank you for excellent service Priyancha was great.

Helpful (0)

|Replies (0)

Nokuthula M

1 reviews | Active since Jan 2020

19 Mar 2026, 08:46

Excellent service

I would like to say thank you for excellent service Priyancha was great.

Replies (0)

Viwe N

1 reviews | Active since Jan 2020

17 Mar 2026, 15:03

Best Loan company

I’ve taken about 3 loans from Atlas so far and I’m so happy with the service. I was helped by Priyanca all three times

Helpful (0)

|Replies (0)

Viwe N

1 reviews | Active since Jan 2020

17 Mar 2026, 15:03

Best Loan company

I’ve taken about 3 loans from Atlas so far and I’m so happy with the service. I was helped by Priyanca all three times

Replies (0)

Tshepelang M

1 reviews | Active since Jan 2020

17 Mar 2026, 10:27

Complementary

Thanks John at zeerust for your service. I really appreciate.

Helpful (0)

|Replies (0)

Tshepelang M

1 reviews | Active since Jan 2020

17 Mar 2026, 10:27

Complementary

Thanks John at zeerust for your service. I really appreciate.

Replies (0)

Nokubonga K

1 reviews | Active since Jan 2020

16 Mar 2026, 11:09

Consultant

I am extremely happy with the service provided by Kwanele.

Helpful (0)

|Replies (0)

Nokubonga K

1 reviews | Active since Jan 2020

16 Mar 2026, 11:09

Consultant

I am extremely happy with the service provided by Kwanele.

Replies (0)

Ronny N

1 reviews | Active since Jan 2020

16 Mar 2026, 09:19

Consultant

Thanks for good attention and helps av receive at Atlas , by kwanele cele

Helpful (0)

|Replies (0)

Ronny N

1 reviews | Active since Jan 2020

16 Mar 2026, 09:19

Consultant

Thanks for good attention and helps av receive at Atlas , by kwanele cele

Replies (0)

Mndeni M

1 reviews | Active since Jan 2020

16 Mar 2026, 08:09

Consultant

Kwanele's servise was top notch. I'd highly recommend him. Grateful.

Helpful (0)

|Replies (0)

Mndeni M

1 reviews | Active since Jan 2020

16 Mar 2026, 08:09

Consultant

Kwanele's servise was top notch. I'd highly recommend him. Grateful.

Replies (0)

Kgaugelo M

1 reviews | Active since Jan 2020

12 Mar 2026, 17:10

Update my credit profile

Everytime I paid up I have to struggle with you guys updating credit bureaus which is killing my credit score. Please send a manual amendment file for my account to credit bureaus

Helpful (0)

|Replies (0)

Kgaugelo M

1 reviews | Active since Jan 2020

12 Mar 2026, 17:10

Update my credit profile

Everytime I paid up I have to struggle with you guys updating credit bureaus which is killing my credit score. Please send a manual amendment file for my account to credit bureaus

Replies (0)

Steven N

1 reviews | Active since Jan 2020

12 Mar 2026, 11:16

Excellent service

Excellent service I have received from Priyanca Thank you appreciated

Helpful (0)

|Replies (0)

Steven N

1 reviews | Active since Jan 2020

12 Mar 2026, 11:16

Excellent service

Excellent service I have received from Priyanca Thank you appreciated

Replies (0)

Atlas Finance

Top Strengths:

Recent reviews (211)

Excellent service

Excellent service

Best Loan company

Best Loan company

Complementary

Complementary

Consultant

Consultant

Consultant

Consultant

Consultant

Consultant

Update my credit profile

Update my credit profile

Excellent service

Excellent service

Frequently Asked Questions About Atlas Finance

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