Unprofessional business behavior

I had emailed both phuthuma nathi and welkom yizani about claim my dividends. I firstly received an email from phuthuma nathi to fill in a digital form which till this day I haven't received a reply nor my dividends. I then sent an email of complaint to welkom yizani which they responded to and was informed to again fill in the digital form which I did for the third time and I haven't received an email confirming that the documents were received and I then sent a second email of complaint and till this day I haven't received a response nor my dividends.