Utterly poor service

This company is some of the worst people to deal with. the ladies husband passed away and then they even requested a affidavit confirming the she was married to the deceased and that the widow is arranging the funeral. That is after the landlord forwarded an affidavit that the widow is arranging everytihing. This company did not even bother to assist the widow in obtaining the funeral costs from Fedgroup. We requested on today a letter confirming from then that the monies will be paid out for the funeral and the letter must be forwarded to the undertakers. the undertakers email address were included with the explanation that the funeral will take place today. This company never forwarded a letter to the undertakers but to the widow. At no point anywhere did anyone from this company contact the widow and offer assistance. This is one of those companies to stay away from. This company is also just one that is doing the Fedgroup dirty work. the funeral were suppose to take place at 10h00 and untill now no feedback from Welshfin.