Bad service, Damaged Goods, Not a good product

The quality of the wendy house delivered to me was inconsistent with what is being advertised. One is placed under the assumption that something advertised as “rockhard” would not break easily. Upon delivery the installer confirmed to me that although maintenance on the product is low, it does break much easier than the normal wooden wendy houses, to the extent that kicking a soccer ball against it has been known to causes breakages (this information received from the installer). In addition, the product delivered was also found to be damaged where some of the panels have already shown cracks before installation.

Upon stating that the product is not in line with what I was expecting, nor with what is advertised, as well as the fact that it was damaged, I requested a refund. They refused to refund the entire amount and levied a “failed installation” charge. This is clearly in contrast to the relevant clauses put forward in the Consumer Protection Act. Although I was willing to cover some of the expenses incurred but not their excessive “penalty fee” they refuse to negotiate with me. Overall bad service and I would not recommend the product.