Poor bedside manner

I know it’s been a number of years since I last attended a puppy socialization class but since when has it become acceptable for an animal behaviourist to pass derogatory comments about how a puppy looks?

I felt offended when Paula & her team passed derogatory comments about my Golden Retriever puppy and found her and her team to be disrespectful towards clients as she insulted a paying client’s dog.

I would appreciate if her and her team were a little more considerate to what they say and how it makes a puppy owner feel. As the goal is to have a welcoming informative puppy class where Paula and her team is there to help and guide owners on being a better doggy parent than belittling a dog owner's puppy.

Her assistants often bring their own Golden Retrievers which is actually good as it exposes the puppies to others but where it crosses the line is when one of them humps many of the puppies during free time! This behaviour is particularly unacceptable since it’s an animal behaviourist dog! Yet Paula and the 2 other assistant trainers allow this behaviour to continue and say nothing.

Need you be reminded that we are paying clients and your role is to expose them and teach the puppies to a variety of things to make them better equipped. Seems like you have lost your way and that’s really unfortunate as you have fantastic control of your own Golden Retriever but have a terrible bedside manner!

Continue on this current path at your own peril and ruin the good reputation you have built.

Due to the experience I have had I would not recommend this class to any new puppy owner!