Wesbank promised 72hr refund, now saying 10 days for R396,451

I’ve been trying to get my refund of R396,451 from Wesbank since 5 May 2026.

On 5 May, a Wesbank consultant confirmed the refund would be released within 72 hours. That deadline was Friday 8 May. As of today 14 May 2026, the money has still not reflected in my account.

I’ve been enquiring since 5 May. Just now, I spoke to a consultant named *Regan* who said the process “should take 10 days now” with no explanation for the change or delay.

Changing the timeline from 72 hours to 10 days without notice, and holding R396,451 for 9+ days, is unfair and causing me serious financial strain.

What I want: 1. Immediate processing and payment of the full refund of R396,451 2. Written confirmation with a transaction reference and proof of payment 3. An explanation for why the timeline changed from 72 hours to 10 days

If I don’t receive the refund and written confirmation within 48 hours, I will escalate this to the National Credit Regulator and my bank to dispute the transactions

Name: Nonhlanhla Philisile Hadebe Email: nonhlanhlahadeben@gmail.com Number: 083 617 4413