Don't Trust VW Service Department

My VW Polo TSI, Reg No: CA363282 was serviced by the West Cape branch on 07 January 25. While driving on 29 April 25, my car was misfiring and losing compression. I called West Cape VW but could only get an appointment for Tuesday 06 May 25. I made the appointment but due to the vehicle continuously jerking, I drove to J#N Motors in Parow. The car was booked in and a diagnostic test was done. Copy enclosed. According to the diagnostic test there was sporadic misfiring which was caused by faulty plugs. I would like a detailed explanation as to how is that possible when the car was serviced just 3 months ago. The mileage at service was 155306 km. The car was misfiring at 158290 km and needed new coils plus new spark plugs. That's only 2984 kms. I have attached the photos of the spark plugs and would like an explanation on how these plugs could be damaged and in such bad condition.

Now I'm being by VW We reviewed your matter with West Cape Volkswagen, who confirmed that the spark plugs were not included in the service carried out by them. Unfortunately, we only rely on our Dealers diagnosis and cannot comment on the diagnosis carried out by the third-party Dealer.

We take our vehicles in good faith to the VW agents, pay big monies for a service only to discover 3000ks later the spark plugs were never changed. I wonder who's responsible for changing the plugs. I guess the customer must see to it that the spark plugs are changed. It's a real joke.