West Cape Volkswagen ABYSMAL, unapologetic & NOT ACCOUNTABLE at ALL

What a disaster. I would give minus 100 stars if I could. A 2023 Polo Vivo with 50 000km. A roadworthy certificate not worth the paper it’s printed on. Took delivery on 11 Dec 2025, on 13 Dec 2025 to date, even with the vehicle being in West Cape Volkswagen workshop from 30 Dec 2025 to 19 Jan 2026, doing diagnostics test after getting thr vehicle back there’s still issues with the vehicle that would NOT PASS roadworthy test right now. Between the general manager & the COO of CFAO mobility VW & Audi division, they can’t even take responsibility for selling a faulty vehicle or endanger the purchaser or any occupant of that vehicle. VW financial services financed a unroadworthy vehicle & it seems both VW financial services, Nigel Powis(GM) & Kevin Pillay(COO) just want the contract cancelled, not wanting to replace the vehicle with same or better vehicle or even a consideration to fix vehicle completely VIN AAVZZZ6RZPU011801. I’ve asked CFAO auto team to escalate it above Kevin Pillay, so we will see if there’s a response or any action. What an absolute abysmal experience with West Cape Volkswagen & still ongoing…