Shocked That Staff Didn’t Know What Bottled Water Is

I’m honestly shocked by my experience at West Pack. I asked two different staff members where I could find bottled water, and neither of them seemed to understand what I meant. They even led us to the section with water bottles instead, and we had to explain multiple times that we were looking for water in a bottle — bottled water! I’ve bought bottled water here before, so I don’t understand how this was so confusing. The lack of basic product knowledge and customer understanding was really disappointing.