Underwhelming experience

Good day,

I had a rather interesting dining experience last night with friends, and I say this as someone who is not new to dining at your establishment (breakfast, lunch, dinner, sunday buffet, private event... I have done all of these).

My friend first introduced me to four seasons when he booked a dinner for my birthday, I was thoroughly impressed with the service that I have turned into a regular and even converted friends into picking Four Seasons as their preferred provider.

We arrived yesterday for lunch and the following really left a sour taste in our mouths: 1. We were seated by the host (very friendly) who then left us. Our waitress didn't introduce herself, did not give us water glasses until we requested them. She overall seemed very "bored" to be assisting us. I got up, looking for the host, only to be met by a lovely lady named Tumi. I asked Tumi if we can get a different waitress because we are happy jolly people and definitely do not want to be served by someone who seems like they just can't wait to knock off. Tumi said she would change tables (not verbatim), this did not happen at all, nor did it seem like our waitress was briefed on our unhappiness with her service. At some point the waitress told us she would be taking a break and handed us over to a gentleman who was quite helpful until his shift was done. 2. My friend noted that her squids were too salty and requested extra mayo... Jay initially told us that the chefs said no, because there isn't any left. We asked that the chef come taste how spicy the squids were, Jay said he will revert with feedback... which he did, suddenly there was extra mayo 3. I could not order the oysters or the tuna taco because it was not available. What is the point of changing a menu and not having the items ready? We were told that the chefs were prepping for dinner, as a customer that has booked lunch, I do not care. If you have a menu, at least have most stuff available unless if the lunch customers aren't important to you. 4. My mac n cheese was macaroni and watery sauce, nothing to write home about. My friends t-bone tasted way better than my mac n cheese, prawns and burrger combined. I must say though that dessert was definitely worth the wait 5. I will give a large compliment to a gentleman named Mulalo. Everytime I drive in, that man greets you with a smile and is always helpful. 6. On our way down, we waited quite a bit for one of the cars to come by and get us (not the first time that we wait and wait while down there). Surely there is a way for the restaurant to call reception and alert them that people are coming down and need to be escorted back to their cars? It can't be that hard. The host that saw us out was quite cold. Your establishment has a mix of hosts and staff that are friendly and go the extra mile and then the other bit that just seems forever irritated... not a good look and quite uncomfortable for one to have to interact with such people.

Overall, my experience was underwhelming that we went to Pantry and KFC to get food afterwards.

I hope to be met with a better experience when I return next month :)