WC
Western Cape Department of Social Department
Unclaimed Business
WC
Western Cape Department of Social Department
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
MERLE S
1 reviews | Active since Jan 2020
14 May 2025, 11:01
DISSATISFIED WITH SOCIAL SERVICES AND SASSA
I became a Foster Parent to a mentally challenged child when he was 3days old. We were asked to him comfortable as he may not live pass 3months old, This little baby boy had a stroke on being born affected his brain in that it made him remain the age of a 2year old mentality, Also Living with Cerebral Palsy, Autistic, and HIV Positive, very sensitive to being touched on his feet. Suffers with a lot of Pain. Due to our care and love he turned 18yrs last year June. During his Foster Care with us, he was lost twice in the System, I had to call all the Social Services to check if he was logged with them. His Social Worker, Miss Pertersen, visited I think twice and I constantly emailed or called her to update her on his progress or problems we experienced, she and neither did his previous Social Worker check on him or help me with anything on his Medical Side. We managed to find a very great and caring doctor, at the Groote Schuur Hospital, who helped us so much, referring our son to other doctors etc. Dr Zieff was truly a blessing in helping our son. Back to my present problem. Before my son turned 18, I constantly requested help from the Social Worker as to what happens with his Medical Issues, will he continue to be seen by the Public Hospitals and pay a minimum fee. Also at 18 due to him being Mentally Challenged, he does not Speak and still uses a nappy. So i explained this to the Social Worker as well, that he will still need a grant as he has to be supervised 24/7, and his Adult Nappies and Wipes and Gloves, cost us between R1600-00 and R2000-00, she never advise me what steps to take. He turned 18 and from last year I am battling to get his grant and free hospital treatment for him. His Social Worker informed me there is a New Social Worker in charge of his case, but she will help us by Contacting Home Affairs and SASSA, a lady from SASSA did contact me, all of his Medical Records was okayed for a Grant. A lady from SASSA said he needs his own bank account before they can give him a grant. I explained to her the situation again that he was exempt from school, hates going out of his comfort zones, he will not be manageable, but i still contacted all the banks, and that was when I was informed, he needs a ID Book to open his Bank Account. From the Bank I contacted the lady from SASSA who was ignoring my calls, I had to call her from another number, then she answered. I informed her I am at the bank and they cannot open his bank account with his Birth Certificate, that's the only time she said to me, yes he must have his ID Book, I reminded her that herself and all the Senior People involved in getting the Paperwork to her and herself could clearly see he had no ID Book and only a Birth Certificate... now basically SASSA passed the buck to Home Affairs after I have been waiting from last year June. I was then contacted and told that Home Affairs could help me with an appointment, but I now must trace his mother for a Copy of her ID. This was when I totally lost my patience with everyone involved. He was born in TULBAGH, and I am in Cape Town. So as it stands this child is still with me, with no paperwork to say he is still in my care, he requires an operation at the Tygerberg Hospital, so he is presently living in Pain, all the people involved, are aware. but no compassion . If he was collecting a Grant, and is Registered as, us taking care of him, he will get a different payment amount for his operation. So now I sit with a sick boy wo cannot get his grant and so cannot access public hospital treatment either, He has to be on monthly medication, which we collect from the Groote Schuur Hospital and there is a bill to pay there as well every month. So a Child without a Voice, who does not fit into any of the boxes and no provisions are made for a child like him is presently not helped. His new Social Worker did come to my home a this month and told me in lots of creative ways, how even though his mentality is off a 2year old, he is out of their system because he is 18... so basically this child could disappear into thin air and no one will care, we are all he has. If anyone has any options here or even make a new law for a child like him, that could save another child. As if you don't fit in a box, you cannot be helped by Social Services or SASSA, one rule applies for everyone. Very Sad . The People Involved with is case are the Following: Jamie-lee Peterson - Old Social Worker Phumza Mkonjeni - New Social Worker Edith Mokonyane - SASSA Vuyo Buyapi - SASSA Nomfundo - SASSA Elizabeth Bond - SASSA, was helpful.
Helpful (0)
|Replies (0)MS
MERLE S
1 reviews | Active since Jan 2020
14 May 2025, 11:01
DISSATISFIED WITH SOCIAL SERVICES AND SASSA
I became a Foster Parent to a mentally challenged child when he was 3days old. We were asked to him comfortable as he may not live pass 3months old, This little baby boy had a stroke on being born affected his brain in that it made him remain the age of a 2year old mentality, Also Living with Cerebral Palsy, Autistic, and HIV Positive, very sensitive to being touched on his feet. Suffers with a lot of Pain. Due to our care and love he turned 18yrs last year June. During his Foster Care with us, he was lost twice in the System, I had to call all the Social Services to check if he was logged with them. His Social Worker, Miss Pertersen, visited I think twice and I constantly emailed or called her to update her on his progress or problems we experienced, she and neither did his previous Social Worker check on him or help me with anything on his Medical Side. We managed to find a very great and caring doctor, at the Groote Schuur Hospital, who helped us so much, referring our son to other doctors etc. Dr Zieff was truly a blessing in helping our son. Back to my present problem. Before my son turned 18, I constantly requested help from the Social Worker as to what happens with his Medical Issues, will he continue to be seen by the Public Hospitals and pay a minimum fee. Also at 18 due to him being Mentally Challenged, he does not Speak and still uses a nappy. So i explained this to the Social Worker as well, that he will still need a grant as he has to be supervised 24/7, and his Adult Nappies and Wipes and Gloves, cost us between R1600-00 and R2000-00, she never advise me what steps to take. He turned 18 and from last year I am battling to get his grant and free hospital treatment for him. His Social Worker informed me there is a New Social Worker in charge of his case, but she will help us by Contacting Home Affairs and SASSA, a lady from SASSA did contact me, all of his Medical Records was okayed for a Grant. A lady from SASSA said he needs his own bank account before they can give him a grant. I explained to her the situation again that he was exempt from school, hates going out of his comfort zones, he will not be manageable, but i still contacted all the banks, and that was when I was informed, he needs a ID Book to open his Bank Account. From the Bank I contacted the lady from SASSA who was ignoring my calls, I had to call her from another number, then she answered. I informed her I am at the bank and they cannot open his bank account with his Birth Certificate, that's the only time she said to me, yes he must have his ID Book, I reminded her that herself and all the Senior People involved in getting the Paperwork to her and herself could clearly see he had no ID Book and only a Birth Certificate... now basically SASSA passed the buck to Home Affairs after I have been waiting from last year June. I was then contacted and told that Home Affairs could help me with an appointment, but I now must trace his mother for a Copy of her ID. This was when I totally lost my patience with everyone involved. He was born in TULBAGH, and I am in Cape Town. So as it stands this child is still with me, with no paperwork to say he is still in my care, he requires an operation at the Tygerberg Hospital, so he is presently living in Pain, all the people involved, are aware. but no compassion . If he was collecting a Grant, and is Registered as, us taking care of him, he will get a different payment amount for his operation. So now I sit with a sick boy wo cannot get his grant and so cannot access public hospital treatment either, He has to be on monthly medication, which we collect from the Groote Schuur Hospital and there is a bill to pay there as well every month. So a Child without a Voice, who does not fit into any of the boxes and no provisions are made for a child like him is presently not helped. His new Social Worker did come to my home a this month and told me in lots of creative ways, how even though his mentality is off a 2year old, he is out of their system because he is 18... so basically this child could disappear into thin air and no one will care, we are all he has. If anyone has any options here or even make a new law for a child like him, that could save another child. As if you don't fit in a box, you cannot be helped by Social Services or SASSA, one rule applies for everyone. Very Sad . The People Involved with is case are the Following: Jamie-lee Peterson - Old Social Worker Phumza Mkonjeni - New Social Worker Edith Mokonyane - SASSA Vuyo Buyapi - SASSA Nomfundo - SASSA Elizabeth Bond - SASSA, was helpful.
0
Replies (0)KG
Kanaan G
1 reviews | Active since Jan 2020
5 Feb 2025, 14:20
Great service from a government department - WCED is amazing!
I was there today what a great service at a busy time of the year from the security guards to the consultants. Thank you for the service and the avoidance of the long cues. Well done guys keep up the good work.
Helpful (0)
|Replies (0)KG
Kanaan G
1 reviews | Active since Jan 2020
5 Feb 2025, 14:20
Great service from a government department - WCED is amazing!
I was there today what a great service at a busy time of the year from the security guards to the consultants. Thank you for the service and the avoidance of the long cues. Well done guys keep up the good work.
0
Replies (0)BT
Bonisile T
1 reviews | Active since Jan 2020
27 Jul 2023, 09:05
Reaching out to the ...
Reaching out to the needy and changing lives of the young and vulnerable groups
Helpful (0)
|Replies (0)BT
Bonisile T
1 reviews | Active since Jan 2020
27 Jul 2023, 09:05
Reaching out to the ...
Reaching out to the needy and changing lives of the young and vulnerable groups
0
Replies (0)