*******ion in WC

I am placing this on record to highlight a severe governance failure by the Western Cape Gambling and Racing Board (WCGRB) regarding a R1.1 million dispute (Bet ID 856480145). Despite clear evidence of operator misconduct by Easybet, the WCGRB has failed to exercise its statutory powers, undermining consumer protection in the province. Key Grounds for this Rating: * Failure to Enforce Licence Conditions: The WCGRB allowed an unapproved product, "Hot Safari 50,000," to be offered to the public despite written confirmation from the Western Cape Ministry of Finance that it was not authorized. * Reliance on Void Documents: The Board is improperly treating this matter as "finalised" by relying on a "goodwill settlement" that expired on the 17th. I signed on the 18th, making the document legally null and void, yet the WCGRB uses it to stop their investigation. * Use of Irrelevant Evidence: In declining enforcement action, the WCGRB re**** on "Zygis Test" logs—simulated data from a developer account that had nothing to do with my actual wager. * Extreme Administrative Delay: This matter has remained unresolved for approximately 580 days. This is a direct violation of the Promotion of Administrative Justice Act (PAJA), which requires a lawful, reasoned decision. * Misleading "Clean Audit" Claims: While this investigation into R1,170,000.00 was active and irregularities were known, the WCGRB reportedly represented a "clean audit" to the Provincial Parliament. Conclusion: The WCGRB has chosen to protect an operator over a consumer, ignoring their own rules and South African law. I am calling on the Western Cape executive oversight authorities to step in, ensure a lawful outcome, and hold the Board accountable for this collapse in regulatory integrity.