Poor customer service/communication

I always place orders online, I placed 3 orders for 3 separate addresses for today, and for tomorrow. One was delivered for today, the second one I have been trying to get a hold of Westham from 1:05 pm, now it is 2:38pm. No answer on the landline and WhatsApp. No response to my WhatsApp messages. Why is service delivery so terrible 😔. I just want feedback????