Westham Bakery ****med me

I'm writing this with tears rolling down my eyes, I have never been ****med like this before, I placed an order with westham Bakery on the 23rd of December for it to be delivered on the 24th of December so we can have cake ad dessert, and the guess what! They never delivered my order worth R360, no communication no nothing, yet when I called they said they have my order,I'm fuming and willing to open up a case to get my money back. I have never been so upset and ****** by big store that is well known, they ****med me and im going to open a case because they don't respond to messages or calls. I need help guys please help me i need my money back!!!