Bad Experience at Louis B Bar at Westin CPT

I had a horrible experience at the Westin Cape Town. I was attending the Africa Tech Festival at the CTICC and got invited to a network & drinks session at the Louis B bar. The lady at the Bar reception refused us entry,didnt ask us to show an invitation and would assist us any further. She made us sit and wait and told us whomever invited us must come collect us. We watched her give entry to people arriving except us. We fekt discriminated and classified,is it colour? Is it classism? Please tell us how staff members are trained because they are horrible biased. After many minutes we eventually got in. She didnt even apologise and was clearly aware and intentional in her behaviour. After we left I called the hotel to complain,the call was transferred to the same lady, she told me I can complain to her manager anytime and she dropped the phone. Appalling customer service for a top class 5 star hotel!!! My company uses them all the time but it doesn’t look like we will in future. The Westin staff seem to be classist and discriminatory against people of colour without knowing who we are or why we are even there. Nx