Bad Service and standards for a 5 star Hotel

Firstly you cannot find the parking area, no signs. 2nd they put an hold on our account debit card and took more money which we did not use, never refund us. I tried to phone 2x but still not sorted also send an emai.. Then theys said the breakfast is the same on 12th floor, but this was ice cold and less to choose from but we paid the same.