Public Disappointment with Westin Hotel’s Handling of a Long-Serving Employee

I am publishing this letter to share my deep disappointment with how Westin Hotel has treated my sister, who has dedicated more than a decade to the company. She made a single mistake, leaking a dish of yogurt while preparing to wash it, and was dismissed after many years of loyal service. This response feels disproportionately harsh and neglectful of her long-standing contributions.

Key concerns: - Proportionality: A long-serving employee terminated for one isolated lapse, with no clear opportunity for remediation, coaching, or a measured response that reflects her years of loyalty. - Due process: There is no public record of warnings, coaching, or performance discussions leading to dismissal. - Dignity and livelihood: The decision has a significant, negative impact on her and our family, calling into question Westin’s commitment to valuing dedicated employees. - CCMA proceedings: The matter has progressed to the CCMA, with a hearing reportedly scheduled for 10 October 2025 in Cape Town CBD. There are serious concerns about impartiality if the CCMA coordinator is closely aligned with the employer.

What I am seeking: - A transparent explanation of the disciplinary process followed, including any warnings, coaching, or performance discussions, and the rationale for dismissal given her tenure and the incident. - Consideration of fairer alternatives (e.g., retraining, probation, or a final written warning) aligned with long service. - Assurance of impartiality in CCMA proceedings, with steps to address any potential bias if raised. - Discussion of possible remedies if the process is found to have been unfair, including reinstatement or compensation where warranted. - A public commitment from Westin to review its disciplinary practices to prevent similar outcomes for other long-serving employees.

Context: - The incident involved a single mistake with a yogurt dish, reportedly not repeated. - My sister proceeded with CCMA after dismissal, and we are concerned about the fairness of the process and the treatment of loyal staff.

I recognize the need to uphold safety, standards, and brand integrity. However, a fair, transparent process that respects the contributions of long-serving employees is essential to Westin’s values and reputation. This publication aims to encourage accountability, fairness, and constructive reform in employee practices.