LD
Lukhanyiso D
Active since Jan 2024
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Public Disappointment with Westin Hotel’s Handling of a Long-Serving Employee
I am publishing this letter to share my deep disappointment with how Westin Hotel has treated my sister, who has dedicated more than a decade to the company. She made a single mistake, leaking a dish of yogurt while preparing to wash it, and was dismissed after many years of loyal service. This response feels disproportionately harsh and neglectful of her long-standing contributions. Key concerns: - Proportionality: A long-serving employee terminated for one isolated lapse, with no clear opportunity for remediation, coaching, or a measured response that reflects her years of loyalty. - Due process: There is no public record of warnings, coaching, or performance discussions leading to dismissal. - Dignity and livelihood: The decision has a significant, negative impact on her and our family, calling into question Westin’s commitment to valuing dedicated employees. - CCMA proceedings: The matter has progressed to the CCMA, with a hearing reportedly scheduled for 10 October 2025 in Cape Town CBD. There are serious concerns about impartiality if the CCMA coordinator is closely aligned with the employer. What I am seeking: - A transparent explanation of the disciplinary process followed, including any warnings, coaching, or performance discussions, and the rationale for dismissal given her tenure and the incident. - Consideration of fairer alternatives (e.g., retraining, probation, or a final written warning) aligned with long service. - Assurance of impartiality in CCMA proceedings, with steps to address any potential bias if raised. - Discussion of possible remedies if the process is found to have been unfair, including reinstatement or compensation where warranted. - A public commitment from Westin to review its disciplinary practices to prevent similar outcomes for other long-serving employees. Context: - The incident involved a single mistake with a yogurt dish, reportedly not repeated. - My sister proceeded with CCMA after dismissal, and we are concerned about the fairness of the process and the treatment of loyal staff. I recognize the need to uphold safety, standards, and brand integrity. However, a fair, transparent process that respects the contributions of long-serving employees is essential to Westin’s values and reputation. This publication aims to encourage accountability, fairness, and constructive reform in employee practices.
0 replies
17 months ago
Frustrating Service Experience with APMWC Bus
I want to highlight the terrible service I experienced with APMWC. I booked a bus from Bellville to Queenstown scheduled for 6:25 PM Wednesday (27/11/24), but it only arrived at 10:26 PM. Throughout the delay, there was no communication from the company regarding the reason for the wait or how long it would take. This lack of communication demonstrates a clear disregard for customer value and respect. Many people, including black customers, are waiting on the street at Mispel Rd, opposite Town Lodge, in the cold. APMWC needs to take responsibility for its service and improve its communication to ensure customers feel valued and respected.
0 replies
21 months ago
Customer Service received at Standard bank Capegate was ridiculous.
Dear Standard Bank Capegate Management, I am writing to express my disappointment and frustration with the extremely poor customer service experience my business partners and I received at your branch today, July 29, 2924. Despite being a satisfied personal account holder with Standard Bank, I am appalled by the treatment we received during our scheduled appointment at 9am. As a happy customer of Standard Bank, I had recommended your services to my business partners, and we were eager to open a business account at your branch due to the positive experiences I have had with the bank in the past. However, our visit today was nothing short of a disaster. Upon arriving at the agreed time for our appointment, we were shocked to discover that the bank was not prepared for us. This lack of readiness and professionalism on the part of your employees was unacceptable and left us feeling disregarded and disrespected. The fact that we may have been treated differently because we are young black individuals is deeply troubling and unacceptable. We were not there to ask for a donation; rather, we were bringing our business to Standard Bank based on the trust and satisfaction I had previously experienced with the bank. Unfortunately, the treatment we received today has driven us to take our business elsewhere. It is regrettable that due to the poor service and lack of respect shown to us today, we have decided to switch our business to another bank that values and respects us as valuable customers. We have chosen to take our business to a bank that appreciates and values diversity and treats all customers with the professionalism and courtesy they deserve. I hope that this feedback will prompt Standard Bank Capegate to address the issues of poor customer service and ************** that we experienced today, so that other customers do not have to endure similar treatment in the future.
56 replies
26 months ago
Ayrton from American Swiss Gate gate
I have been a client of TFG for almost two years if not more but my recent experience with American Swiss Gate gate is pathetic. I have an issue with tempo watches, which I had to return twice due to it's common belt. Because of their terrible customer service, on 1st February 2024, I paid up my account, and closed the card helped by Ayrton, who works then. Had an issue with at the shop today (17/02/2024), the card was not closed. Mr Ayrton, just said to me he is not custom service. The gentle has not respect for black customers. The guy has poor client service, he needs to trained on how to respect clients regardless of race and gender.
58 replies
27 months ago
Fortune Moshaba
What a wonderful interaction I had with Ms Fortune Moshaba. She made a difficult moment easy for me. Ms. Moshaba is professional and very good at dealing with people.
58 replies
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1 Star
4 (80%)