ATM CASH WITHDRAWEL - NO FUNDS RECEIVED.

<p>During Decemebr 2016, my wife and I visited Perth, Australia, specifically our kids.</p> <p>After our arrival, we needed to withdraw cash and the first ATM was Westpac Bank, Ellenbrook mall.</p> <p>My wife did the transaction, of Aus$ 500-00, but NO cash was paid out. We waited a couple of minutes, and realizing a possible fault, I withdrew funds from my account at the same ATM, with no problem at all.</p> <p>She  then went to another bank's ATM, and withdrew cash without a problem.</p> <p>A couple of days later we were in Midlands Mall, where she again attempted to withdraw cash at Westpac bank ATM at the actual branch, as it was the closest to the bus terminal where we got off. The same thing happened - transaction but no cash. We approached a bank official, who witnessed two more efforts in withdrawing cash. NO SUCCESS!</p> <p>To this the bank manager was approached, who said that they can not do anything, as it must be a problem with our bank in South Africa. He bluntly refused to be of any further assistance! Next we went to another bank, and my wife witdrew cash without any problem. I logged a complaint on the bank's website, and after our return to South Africa in January 2017, I received a call from some helpdesk person enquiring on what the problem was!!!</p> <p>In the next week, my wife opened a statement of her card account, and yes, the funds NOT paid out from Westpac Bank, had actually been deducted from her account!!!!! At this time we were still in Australia.</p> <p>To this we logged a dispute through our bank in South Africa, and after a number of days the funds were paid back into her acoount. We thought the matter was now settled.</p> <p>On the 14th February 2017, my wife noticed on her card account that funds had once again been deducted from her account, again from Westpac Bank, to the initial amount of Aus$ 500-00!!</p> <p>Upon enquiry, it was discovered that they had completed their investigation, and that according to their records, the cash was paid out!</p> <p>To this, numerous mails and communication has been sent, but Westpac officials remain adament that the cash was paid out. we have again lodged an official complaint with our bank's fraud devision, as this can be justified as correct. It is unacceptable to see the co-operation from Wetspac Bank. The fact that they are not even willing to assist in solving this matter, not even perhaps looking at the cameras, if available, to see what went wrong. Not even the fact that there was a bank official present, actually assisting during the second effort to withdraw cash at Midlands Mall, and him witnessing the problem, opens up some sort of responsibility from some-one at Westpac Bank to adress or resolve this issue.</p> <p>I will keep on pursuing this matter, as I know, as well as my wife and other witnesses, that we did NOT receive the cash!</p> <p>I would certainly not go through all of this if was not the true state of events.</p> <p> </p>