Injurie

I went to Westpack express in Safarie gardens Rustenburg on the 19th of March 2024. One of the staff members was bussy packaging the shelfs and spilled bubble bath on the floor he didn't put up a sign to say that he spilled or that the floor is wet as I was bussy looking on the shelf I slipped in the bubbel bath as I was not aware of the spilled bubble bath I hit my back and head against the steel shelf and with the inpact of the fall I injured my back and cocix (back bone) I completed al the documents in the store and no one is getting back to me I went to the Dr and he sent me for xrays and to the physio I cant keep on taking this from my medical aid as westpack is responsible for the fees and no one is coming back to me regarding this