Bad customer service from ADHIR HIRALAL

I did my service at Isuzu westvaal Menlyn last year October 2024, I was assisted by Adhir Hiralal, he notified me that a spare wheel will be ordered for my car and I will receive communication to collect it from the dealership. I called multiple times to follow up, he would tell me that he has checked with the parts department and it had not been delivered or sometimes no feedback at all. I did my service at Westvaal again this year in September, I was assisted by Rozanne (excuse the spelling) and she notified me that the spare wheel was never ordered, she placed order for me and I received the call to collect a few days later. ADHIR HIRALAL simply does not respect his clients, he chose to lie and avoid me instead of simply placing an order. An entire year went by without him fulfilling his duties.. 0/10 for ADHIR