Poor, poor service at Vestvaal Menlyn's Service Department/Workshop!

My mother-in-law (elderly) booked her vehicle in for repairs at Westvaal Menlyn. After struggling for weeks to get any feedback or a progress report from them, I undertook to liaise directly with them. What a horrible, horrible experience it was to speak to anyone in the service department! Calls are simply not answered or returned, despite promises. Kudos to the receptionist "Siyanda" who, out of sheer frustration (and embarrassment) with her own colleagues, literally walked on more than one occasion to the workshop to try and get someone to reply to the enquiries. It transpired, after days of frustration, that the original mechanic responsible for the car, had gone on leave! And forget to try and get the workshop Manager "Ettiene Badenhorst" to look into the matter. To this day we have not heard from him. Very, very poor service!