Joe T's updateReviewer Update
15 Nov 2025, 19:23On the 31st of July this year, I purchased the new Citroen C3 Aircross 2025 model with only 11 kilometers on the clock at Westvaal Motor Group Menlyn an then collected it on the 04 August 2025. The car is only 3 months 2 weeks old but already give me problems, on the 13 November 2025 (this week) it had to get taken by Citroen roadside assistant as it turned off out of the blue and didn't want to start up again while I was driving on my way. I tried turning on the ignition over and over with no response at all. It just went silent. I checked everything, but I couldn't determine what the problem was. The car was towed to Westvaal Motor Group in Rustenburg where I'm working at around 19:20 same night(13 November2025). There were no warning signs prior to this at all, and to add to this a similar situation of less magnitude had occurred last month (October) but luckily after few seconds it turned on still they were no warning signs whatsoever. This is a brand new car 2025 model by the way. On Friday 14 November I called the dealership where the car was towed to asking for an update on the car that's when I was told that the fuel pump of the was the problem and was already ordered another one which will take 3 to 4 working days to be delivered. I asked for an courtesy car in the meantime but was told they can only provide me with one after 21 working days if the car is still with them for that period. This has been a majo inconvenience as I use my car to go to work which is far from where I live. I'm now using public transport to get to work which is a major hassle. I'm currently having doubts of quality of the car . I'm even asking myself I maybe was not sold an old car with old parts (which are difficult for buyers to identify without expertise needed under false pretense that it was new. I really started to doubt lot's of things from this car since is only months. Is actually hazard to me and my family and anyone because what if this can happen right on highway while I'm driving 120 kilometer per hour then obviously is going to cause huge acciden and affect other motorist as well because once is losing ignition while driving just like that then the power steering is not functioning obviously then u will loss control of it .
I'm very very disappointed with Citroen and Westvaal Motor Group on top of that they don't want to give me courtesy car .