Worst experience at Westville Vet Hospital

Worst experience at Westville Vet Hospital

We took our sick girl to Westville Vet Hospital after she had been unwell for a week. We first went to a vet in Chatsworth who couldn’t find the cause, so we decided to take her to Westville vet hospital because she was getting worse

From the start, the experience was disappointing. Our girl was aggressive because she was sick and scared — yes, she is a Pitbull, but she is normally the sweetest dog. We explained her history clearly, including that she has trauma from a grooming incident and struggles with FOMO. The doctor asked us to put a muzzle on her, which we did ourselves. It took time because she was distressed, and there was no assistance offered by the staff during this process. The doctor left the room and told us to ask the reception to call him when we are done

Even after the muzzle was on, the Dr Tom was still visibly afraid to handle her. Bloods were taken, and then we were given two options: 1. Leave her there for further tests, but we were told it was high risk for the doctor and staff so this is not an option anymore ( the Dr refused to admit her) 2. Take an injection and tablets and go home and try to give her the meds

This left us shocked — we trusted that vets are trained to handle sick and fearful animals, especially in a hospital setting.

We chose the injections and tablets because we felt pressured and uncertain. That night, our girl became worse. We had no choice but to drive all the way to Ballito Vet Hospital, they helped us with our girl even though she was scared and being aggressive they even put on the muzzle . They immediately knew what was wrong, handled her professionally and confidently, admitted her without hesitation, and she had to undergo emergency surgery.

Thanks to Ballito Vet Hospital, she survived.

Westville Vet Hospital is a no for me . They need better-trained doctors who know how to handle Pitbulls and other strong breeds when they are sick, scared, and in pain — not turn them away

I would not recommend this vet hospital whatsoever