Cat Fish of a Accomodation

Dear Wex Management,

I hope this message finds you well.

I recently stayed at Wex with my fiancé this past weekend, seeking a relaxing retreat from our usual routines. While we were initially impressed by the beautiful and artistic design of the building, both inside and out, I regret to say that our overall experience did not meet our expectations.

Firstly, the public areas, including the corridors and the pool, were aesthetically pleasing and well-maintained. However, our room had several issues that detracted from our stay. The sink and toilet seat were patched up with paint filler, which looked quite unpleasant. The cutlery and glassware provided were substandard and did not match what was advertised online. We found mismatched and missing items, and the condition of the kitchen was disappointing with only one stove plate working and the oven being non-functional.

Additionally, when we requested extra pillows and toilet paper via your WhatsApp line, we received no response. Even after approaching the reception with security, we were advised to contact the team again, but still, there was no reply. Moreover, the duvet cover in our room was torn, adding to the discomfort of our stay.

Despite the impressive aesthetics of the building, our overall experience was disappointing. On a scale of 1 to 10, I would rate it a 4. I hope you take this feedback into account to improve the quality of service and amenities provided to future guests