Weylandts lies, false advertising and a lack of integrity

Weylandts has shown a complete arrogant disregard for their customers

Regardless if I was refunded, false advertising and misrepresentation is in contravention of the Consumer Protection Act 71 of 2008 and it was not only my specific product that was false advertised and misrepresented. I want to share my profound disappointment with the service and product quality I have received from Weylandts. As a company that prides itself on quality, craftsmanship, design, and the use of natural materials, it is disheartening to see how these values have been compromised. In the competitive landscape of retail, complacency and arrogance are the harbingers of a brand’s downfall. When a company like Weylandts loses sight of its founding principles—quality, craftsmanship, and customer satisfaction—it begins a perilous journey towards irrelevance. The erosion of trust and loyalty is a steep price to pay for short-term gains. I saw an advert online for a Haiku bed at Weylandts with a solid Oak frame and was interested in buying expecting high degree of craftmanship, natural materials and design which are the values of Weylandts. · 17 April 2023 – Confirmed with the sales assistant (Jasmiena) that the Haiku bed was available for viewing in the store in Greenpoint. · 19 April 2023 – Visited the store in Greenpoint, and the bed was not on display. I asked the sales assistant where the bed was, and she said it must have been removed (which is unlikely). Also informing that the bed is nowhere to be seen at any store. She then proceeded to show me another bed and said the Haiku is similarly constructed and she confirmed they use solid Oak wood, and then Oak veneer is put over this, which I asked her doesn’t make sense to me and she explained it was to account for wood swelling (I did not know enough about wood to question her) · 26 April 2023 – Made the payment and found out Weylandts charges a ridiculous R1000 for deliveries. · 3 May 2023 – The bed is delivered and to my shock I see there is not a trace of any solid Oak. The bed is entirely made from chipboard which has an Oak like veneer. The middle section of the bed has two big chipboard squares, which your mattress will lay on and which would be visible. · 3 May 2023 – Emailed the sales assistant to tell her my shock to see the bed made from chipboard. · 3 May 2023 – Sales assistant responded and she to their (not sure who this is) knowledge it’s a solid Oak frame · 5 May 2023 – Emailed the sales assistant with additional pictures and to share my frustration at being deceived and **** to by Weylandts and asking how they are going to resolve this. · 6 May 2023 – Customer care (Shan) responded, offered apologies, and making it to be an IT issue. Making the excuse that they are trying to put less strain on natural resources as a response to the blatant false advertising and deceit. They would collect the bed, refund me and give me an 10% off my next Weylandts purchase. · 10 May 2023 – Emailed to tell them that the 10% of future purchase at a store that **** to me was an insult and they need to give me credit and also make up for my discomfort and time lost due to this misrepresentation. · 10 May 2023 – Customer care (Shan) emailed me to say, that they would not charge me any fees for collecting and assembling their misrepresented product, they sold to me under false pretenses. They also confirmed that they other beds which advertised solid Oak frames, also did not have solid Oak frames To all of their solid Oak beds were false advertising. Did not receive any communication from Weylandts customer care and details of the supposed 10% discount. · 13 May 2023 – Collected the bed. · 15 May 2023 – Refunded me the amount I paid.

Regards, I hope you can help hold them accountable.