Worst customer service ever!

If I could give this company zero stars I would. Most useless company I've ever dealt with. We bought a massage bed from them but we were not happy with it, they said we can return within 14 days. So we logged a return. They said they would collect the bed. It took 2 weeks for them to collect , I kept calling and everyone was completely clueless. No one is competent in this company to do their job. Then it took another 2 weeks to get a refund only to find out they take R 500 off what you paid. But there was no mention of this at all. Never use this company! Most useless company ever. Worst customer service I've ever experienced.