Goed koop is duur koop.

Visited them on Saturday, 14 September 2024 for 4 brand new tyres on my e90 320d. The place came recommended to me because of the decent prices on the Vitour Spec Z tyres.

I understand that the place is busy but for someone who has never been there before it is very confusing and frustrating. 1stly there are no staff in uniform to assist you. The waiting area is horrible. Customer service is not the 1st priority on their list.

To my horror when my wheels were put back onto my car I noticed that ALL of the wheels were damaged on the face where tyres were taken off/put on as well as the centre holes for lug nuts. Mind you, my car was quite dusty and the intention was for the car to be washed after I added new tyres. I am also aware that my right front wheel has a some curb rash (previous owner) but none of the wheels had damage to the face and centre holes. What's worse is that you could clearly see the paint chips still in the holes as well as on the tyres.

I spoke to ****er (the owner) he apologized sincerely but the damage is done and I feel that because my car is an older model and came in there on the dirty side that they do not quite believe me. They offered to "sort out their damages, but the whole wheel would not be able to be redone".

As for the alignment; the technicians were great and friendly but my car veers to the left now (steering wheel straight) and I shudder at the idea of going back there.

I honestly would think twice about spending money at this place again and would rather pay the price for more premium brand of tyres at a reputable franchise store where you will have a much better experience.

**Edit: **

Shortly after I left a review on Google, one of the employees proceeded to DM me on Facebook trying to intimidate me to remove my review and threaten me with lawyers. I have no words now. 😢