WD
Wheeler Dealer Auto Sales
Unclaimed Business
WD
Wheeler Dealer Auto Sales
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
50
Recommended: Very Likely
Review Distribution
4|4 Reviews
Jun '25 - May '26
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
5(75%)
4(0%)
3(0%)
2(0%)
1(25%)
Frequently Asked Questions About Wheeler Dealer Auto Sales
Wheeler Dealer Auto Sales has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Wheeler Dealer Auto Sales across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEA
Emma A
1 reviews | Active since Jan 2020
11 Nov 2025, 13:32
Wheeler Dealer sold me a faulty car - the National Consumer Tribunal agreed
I bought a vehicle from Wheeler Dealer Auto Sales in Strand on 11 March 2022. In the first week, the alternator stopped working. The owner of the dealership told me to claim from the warranty he had sold me. This was not possible because the warranty had not yet been loaded. I paid for a new alternator, took the broken alternator back to the owner of the dealership, and he refunded me. Four months later, the vehicle began leaking oil. I took it in for a service and to have the oil leak looked at. The vehicle had blown a gasket and had a cracked engine block caused by overheating die to a faulty thermostat. I informed the dealership, represented by Mr Nicholas Grobler, and he again told me to claim from the warranty, even though the breakdown occurred less than six months after the vehicle was purchased. The repairs were way in excess of what the warranty would pay (even on the cheapest quote), and the dealership continued to deny liability – or even to engage with me. I went to MIOSA, then to the National Consumer Commission, and finally to the National Consumer Tribunal. I had to hire lawyers to pursue the case. At numerous times, my attorneys offered Wheeler Dealer the option to settle the matter – but he was not interested. The case was heard before three members of the National Consumer Tribunal on 16 May 2025. The judgement was issued in August 2025. Available on the website of the National Consumer Tribunal, the judgement reads: “The vehicle failed to meet the standards required under section 55(2)(a) to (c). The respondent failed to comply with its obligations under section 56(2)(a) to repair the vehicle at its risk and expense following the applicant’s report of the defect. In doing so, the respondent infringed the applicant’s rights in terms of the CPA. The respondent’s conduct accordingly not only contravened sections 55(2)(a) to (c) and 56(2)(a) but also constitutes a textbook example of the type of prohibited conduct the CPA seeks to eliminate. In conclusion, the respondent demonstrated a complete disregard for the applicant’s rights and the statutory remedies enacted by the legislature to protect consumers. The respondent failed to accept responsibility and persistently raised various defences in an apparent attempt to evade liability. Its repeated instruction to the applicant to claim under the contractual warranty is indicative of the respondent’s general attitude towards consumers who report defects. The applicant has suffered considerable economic loss and remains out of pocket because of the legal costs she incurred in pursuing this matter. The cumulative effect of these circumstances has caused the applicant significant inconvenience and emotional distress. Such conduct must be strongly condemned.” It should also be noted that the National Consumer Tribunal stated in the judgement, “The respondent is cautioned to ensure full compliance with the provisions of the CPA, and future contraventions may result in the imposition of severe penalties, including an administrative fine.” Even after this ruling, getting the dealership to comply with the judgement has been an uphill battle, and to date the dealership has not meaningfully engaged to settle the judgement debt – despite knowing the economic hardship and emotional distress his actions have caused.
Helpful (0)
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Emma A
1 reviews | Active since Jan 2020
11 Nov 2025, 13:32
Wheeler Dealer sold me a faulty car - the National Consumer Tribunal agreed
I bought a vehicle from Wheeler Dealer Auto Sales in Strand on 11 March 2022. In the first week, the alternator stopped working. The owner of the dealership told me to claim from the warranty he had sold me. This was not possible because the warranty had not yet been loaded. I paid for a new alternator, took the broken alternator back to the owner of the dealership, and he refunded me. Four months later, the vehicle began leaking oil. I took it in for a service and to have the oil leak looked at. The vehicle had blown a gasket and had a cracked engine block caused by overheating die to a faulty thermostat. I informed the dealership, represented by Mr Nicholas Grobler, and he again told me to claim from the warranty, even though the breakdown occurred less than six months after the vehicle was purchased. The repairs were way in excess of what the warranty would pay (even on the cheapest quote), and the dealership continued to deny liability – or even to engage with me. I went to MIOSA, then to the National Consumer Commission, and finally to the National Consumer Tribunal. I had to hire lawyers to pursue the case. At numerous times, my attorneys offered Wheeler Dealer the option to settle the matter – but he was not interested. The case was heard before three members of the National Consumer Tribunal on 16 May 2025. The judgement was issued in August 2025. Available on the website of the National Consumer Tribunal, the judgement reads: “The vehicle failed to meet the standards required under section 55(2)(a) to (c). The respondent failed to comply with its obligations under section 56(2)(a) to repair the vehicle at its risk and expense following the applicant’s report of the defect. In doing so, the respondent infringed the applicant’s rights in terms of the CPA. The respondent’s conduct accordingly not only contravened sections 55(2)(a) to (c) and 56(2)(a) but also constitutes a textbook example of the type of prohibited conduct the CPA seeks to eliminate. In conclusion, the respondent demonstrated a complete disregard for the applicant’s rights and the statutory remedies enacted by the legislature to protect consumers. The respondent failed to accept responsibility and persistently raised various defences in an apparent attempt to evade liability. Its repeated instruction to the applicant to claim under the contractual warranty is indicative of the respondent’s general attitude towards consumers who report defects. The applicant has suffered considerable economic loss and remains out of pocket because of the legal costs she incurred in pursuing this matter. The cumulative effect of these circumstances has caused the applicant significant inconvenience and emotional distress. Such conduct must be strongly condemned.” It should also be noted that the National Consumer Tribunal stated in the judgement, “The respondent is cautioned to ensure full compliance with the provisions of the CPA, and future contraventions may result in the imposition of severe penalties, including an administrative fine.” Even after this ruling, getting the dealership to comply with the judgement has been an uphill battle, and to date the dealership has not meaningfully engaged to settle the judgement debt – despite knowing the economic hardship and emotional distress his actions have caused.
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Mike F
1 reviews | Active since Jan 2020
5 Aug 2025, 09:10
Awesome service. Wheeler Dealer Strand
Outstanding after sales service I have had the pleasure of buying and selling at least eight vehicles through owner operator Nicholas Grobler. His attention to detail in after sales service is truly on another level. Recently went in to have a light snag sorted. Made a time and pitched up. Nicholas immediately came out with a tool box. Fixed the snag. Checked out a couple of minor problems and then had my vehicle washed and valeted whilst we chatted. I would highly recommend Wheeler dealer strand to anyone looking for a pre owned vehicle.
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Mike F
1 reviews | Active since Jan 2020
5 Aug 2025, 09:10
Awesome service. Wheeler Dealer Strand
Outstanding after sales service I have had the pleasure of buying and selling at least eight vehicles through owner operator Nicholas Grobler. His attention to detail in after sales service is truly on another level. Recently went in to have a light snag sorted. Made a time and pitched up. Nicholas immediately came out with a tool box. Fixed the snag. Checked out a couple of minor problems and then had my vehicle washed and valeted whilst we chatted. I would highly recommend Wheeler dealer strand to anyone looking for a pre owned vehicle.
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Mike F
1 reviews | Active since Jan 2020
22 Apr 2025, 08:23
Wheelerdealer strand
If you are in the market for a pre owned vehicle. Then look no further than Wheeler Dealer on Strand main road Nicholas Grobler the owner operator has a superior range of pre owned vehicles He is a stickler for perfection, the quality of after sales service is phenomenal We have had numerous transactions over the past plenty years. All of which have exceeded our expectations
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Mike F
1 reviews | Active since Jan 2020
22 Apr 2025, 08:23
Wheelerdealer strand
If you are in the market for a pre owned vehicle. Then look no further than Wheeler Dealer on Strand main road Nicholas Grobler the owner operator has a superior range of pre owned vehicles He is a stickler for perfection, the quality of after sales service is phenomenal We have had numerous transactions over the past plenty years. All of which have exceeded our expectations
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Mike F
1 reviews | Active since Jan 2020
7 Mar 2025, 09:28
Wheelerdealerstrand
Fantastic after sales service by Nicholas Grobler We recently bought a Nissan Juke from Nicholas at Wheeler Dealer Strand An engine warning light came on. We took the vehicle straight back to Wheelerdealer and the problem was diagnosed and sorted out on the spot. I would have no hesitation in Recommending Wheelerdealer strand to anyone in the pre owned market. You can buy with confidence
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Mike F
1 reviews | Active since Jan 2020
7 Mar 2025, 09:28
Wheelerdealerstrand
Fantastic after sales service by Nicholas Grobler We recently bought a Nissan Juke from Nicholas at Wheeler Dealer Strand An engine warning light came on. We took the vehicle straight back to Wheelerdealer and the problem was diagnosed and sorted out on the spot. I would have no hesitation in Recommending Wheelerdealer strand to anyone in the pre owned market. You can buy with confidence
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